The New Year is shaping up to be the year of the consumer. The rise of social networking sites has given customers the power to rapidly spread their like or dislike of a product. According to Bazaarvoice.com, 53% of people on Twitter recommend companies and/or products in their Tweets, with 48% of them delivering on their intention to buy the product.
Whether negative or positive, you as a company can make this work to your benefit. User generated content is a way to harness the reviewing habits of your customers in a constructive way.